No repairs will be accepted without a Returned Merchandise Authorization number (RMA#). Customers can call MYT Works to obtain an RMA#, or complete the RMA# request form below.
All repairs must be packaged carefully as when received and in the original box if possible. If you have misplaced the original packaging, contact our office. If you have purchased a Hard Carrying Case that is suitable for shipment, you may pack the item/s inside. If you are not sure your case is safe to ship, please contact us. The item(s) to be repaired should be insured by the Customer for the purchase value of the contents. All shipping cost associated with the repair is the sole responsibility of the Customer.
For Returned Merchandise Authorization (“RMA”) repair services outside of the 1-year warranty period, labor and parts cost will be charged to the Customer. Repairs are billed at $125 per hour after the 1-year warranty expires. This cost does not include materials and replacement parts that may need to be purchased by the Customer to complete the repair. Customers will be notified of additional repair charges that extend beyond our initial repair estimate before the repair is initiated. The initial price estimate is subject to change if further complications arise with the item in need of repair.
RMA # REQUEST – PROCEDURE
Please complete RMA # request form. We will generate an RMA number, and provide you with details for shipping to our location. Please keep in mind that processing, analysis, repair, and shipment may take from 1-10 business days to complete, depending on the complexity of your request.
Please mark all boxes with the RMA # that we have provided.