MYT FAQ

How long will it take for me to receive my new MYT Works dolly system?

We usually carry stock for all MYT's. However, in the event that we do not have one specific MYT model in stock, we can check with our reseller to see if they do. If we are out of stock, we enter your information and fulfill your order as the MYT's come out of our shop. Keep in mind that besides custom manufacturing of all our parts, the MYT's are assembled by hand and fully tested before shipping. Each MYT is also numbered in order of build.

If I live in NYC, can I just come and pick one out at your store?

Sure. If you would like to stop by to view the MYT line of products, please give us a call to schedule an appointment.

I prefer a shipping method other than FEDEX, is this possible?

Sure. Shipping method is up to you. We do not charge an additional fee outside of what it costs us to ship to you.

I live in the New York City area, would I be able to come to your store to check out MYT products?

We encourage customers who are in the area to come by our shop and to check out a test our products, you can even bring your cameras to try them with the system.

I received my MYT Glide and I realized that I chose the wrong size. Can I exchange it for a different size and pay the difference?

Yes you can, no problem.

I made some really awesome shots with my new dolly. If I send them to you, will you put them on your YouTube and Vimeo sites?

We would be thrilled to post any images, videos and comments you may have about your experience with the MYT dollies.

How much do I have to worry about camera load with the MYT Glide?

We recommend weight loads for each of our glider systems. We strongly suggest that you respect these load limits to safeguard the warranty on your equipment. However, we should mention that the heavier the load the smoother your motion will be. Unlike many gliders on the market today, weight is actually welcomed with our family of Gliders. It is part of the design.

Can I use different rod lengths for the ball?

Absolutely. The MYT Glide comes with a standard 4.5" length. The rods screw in the ball and can be removed to put another one in place. You can also screw in another to the existing one. Purposefully, we built the ball with 15 mm rods in mind so you can choose any length you'd like.

Do I have to worry about putting air in the MYT Skater's tires?

No worries, the tires do not need to be inflated.

Can I use any stand to mount the MYT Gliders?

Any stand. As long as they have a 5/8 stud.

What options do I have to mount a tripod to the MYT Glide?

You can screw a half ball or camera plate directly to our static plate or mount the half ball securely with allen screws to the plate.

Can I mount the MYT Glide on Apple Boxes?

Absolutely. There are plenty of holes in the static plates to screw into any surface.

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